About Us

Our History

Profiles Caribbean Inc. (PCI) has deliberately evolved into a full service, human resource consulting firm assisting organizations to develop HR solutions through the utilization of modern human resource tools, methodologies and services. As the regional representative for the Texas based Profiles International Inc. (PI), a global leader in the provision and distribution of occupational assessments and talent management solutions PCI was established in August 1994 to introduce organizations to the use of science to hire and grow their team through the use of psychometric assessments. Since then we now represent Crestcom International an internationally recognized, global leader in management and leadership development. During its existence, PCI has established several strategic partner operations throughout the Caribbean.

Our suite of HR services include psychometric assessments, leadership and Management development training, human resource consulting as well as search and selection. Our network of partners and associates, well trained, professional team coupled with state of the art technology and creativity, help many organizations in all sectors to enhance their human resource function using best practices and world class approaches.

In 2000, PCI was the recipient of the first ever Profiles International (PI) National Award for Performance. In 2002, the company also won the award again from a group of over 50 countries. PCI has also been the recipient of the 2003 Barbados Small Business Association (BSBA) Award for Excellence in Entrepreneurship and in 2008, it won the Entrepreneur of the Year and Sectoral Group Awards for Professional Services.

MISSION STATEMENT

To be a leading provider of human resource assessment tools and services in the Caribbean characterised by top quality service to our clients to confront and solve their employee-related matters while ensuring that all business decisions are aimed at cultivating superior performance.

OUR COMMITMENT

WE ARE COMMITTED TO PROVIDING PROMPT DELIVERY OF SERVICE.

In pursuit of service excellence, we focus on three (3) areas:

  • Cycle time – the time taken to respond to a client’s request.
  • Quality – responding accurately that request.
  • Accessibility – easy access to us for information and direction.

Our Team

OUR TEAM FOUNDER & CHIEF EXECUTIVE OFFICER

PETER DOWNES BSC. (HONS), CMA, FCA, SPHR (PCI)

Peter Downes BSc. (Hons), CMA, FCA, SPHR (PCI), established Profiles Caribbean Inc. in 1994 to help organizations to hire, promote, manage and develop people using technologically advanced human resource tools and services.

During the past seventeen (17) years, Mr. Downes has led the establishment of more than 15 strategic business operations throughout the region. Mr. Downes is a two time winner of PI’s National Director Award for Performance from a slate of over 50 countries.

CHIEF OPERATIONS OFFICER

MR. SHANE HOWELL BSC (HONS), MSC, SHRM-SCP

Shane Howell BSc (Hons), MSc, holds the title of Chief Operations Officer, which means that he has responsibility for everything from HR to IT and everything that comes in between.  With a background in Organisational Psychology Shane’s focus is ensuring that interventions and solutions across the various lines of business inclusive of Consulting, Training, Psychometric Assessments and even recruitment have as their backbone well-validated, data driven approaches which yield organisations real results.    

HUMAN RESOURCES ADVISOR

MS. NISKA BEST BSC, SHRM-SCP

Meet Niska Best the Human Resources Advisor for Profiles Caribbean Inc.

Niska a graduate of The University of the West Indies with a BSc. In Hotel Management, brings a multifarious knowledge base spanning from operations and general management to the specialist areas of human resources management with significant experience in training and development. Her formal education has naturally led her to hone her skills within the Hospitality industry in various capacities. In her role she primarily focuses on the Consultative, Training and Recruitment arms of Profiles Caribbean. Having worked with a leading regional hotel group with corporate responsibilities, Niska has been an integral part of developing company human resources strategic plans, policy development and the coordination and development of training programs. 

SENIOR ASSOCIATE - TALENT ACQUISITION

MR. ROHAN MALONE, RACR, B.SC.

Rohan, RACR, B.Sc. is the man in demand! Interacting with employers, job seekers and potential candidates.  Rohan has a number of years’ experience as a head-hunter and has perfected the skill of finding the perfect fit for organizations.

He shared that the most engaging part of his job is ensuring that clients are satisfied with the placement process and outcome.

EXECUTIVE ASSISTANT

MS. PIEA-MARRIE ROUSE, BSC

Piea- Marrie Rouse a Bachelor of Science graduate holds a degree in tourism and hospitality.  She joined the team just over a year ago bringing with her a wealth of experience gained from working in a similar post within the Tourism and Hospitality sector. 

 

With a heavy focus on customer service, two of her focus areas are business development and the client experience.  She believes clients are the foundation of any business and seeks to create a partnership which ensures the success of the client’s business.  Some of her other duties include but are not limited to accounts receivables, office management and social media management.

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